Sky mini taken by courier but registered as not picked up

[Jon87619]

Hi., I've flagged this with Royal Mail - should I be flagging this with Sky too?

box was picked up this am - but I have an email from RM saying sorry we couldn't pick it up.

thanks

[caesarome]

It could be an error by Royal Mail so do you have any way to track it ?

[Jon87619]

"No tracking available on item for upto 3 days"

[caesarome]

As you will have tracking then you can show that you have returned it so when you can I would suggest getting an image of it to show that you have returned it and if you are told you have not returned it then post back on here for help.

[Jon87619]

Yeah I've got a ring doorbell video of the pick up.. 

just wondering if Sky would want to know in case it drags on and I get charged for equipment 

[caesarome]

You can tell them but unless they can see the tracking information I don't think they can do anything they can do at present.

[nolte]

Doesn't seem any thing to do at the minute.

You have the tracking for it as evidence, you have video evidence of the pick up (so royal mail person could be identified). Retain both, incase there is a problem down the line

If tracking shows delivered, print this and any supporting downloads (like signature of person in receipt, it is an option here but maybe not where you are)