Sky essentials

[Anonymous]

As now reliant on my pension, and been with Sky for 22 years, I have asked to downgrade my account to Sky essentials on a 31 day rolling contract at the advertised price of £18.00 per month, when my contract ends in june, only to be told that price is only available for new customers, I do understand Sky need to attract new customers yet to have a new customer get the same package at a cheaper deal is not good, when Sky have had my loyalty for 22 years, I told the advisor that I would then be looking to cancel, who said they would book a call 31 days prior to my contract end date to put the cancelation in place. Time to go.

[Daniel0210]

@Anonymous 

Better discounts are offered to new customers as an incentive for them to join.

If you choose to jump ship and go with another provider then in 18/24 months you'll be in the same position with that provider and be able to return to Sky as a new customer.

[Anonymous]

I will not return once I have left.

[Daniel0210]

@Anonymous 

Entirely up to you of course. 

[Anonymous]

Absolutely, its up to me. Just explaining my experience with Sky, no more no less.

[Daniel0210]

@Anonymous 

Most, if not all providers operate in a similar way. 

[Mark39]

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@Anonymous wrote:

I told the advisor that I would then be looking to cancel, who said they would book a call 31 days prior to my contract end date to put the cancelation in place. Time to go.

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I wouldn't rely on Sky doing that....

[Anonymous]

Agree, I won't hold my breath, I'll  call them 31 days prior.