Discussion topic: Sky equipment
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Message posted on 05 Oct 2024 01:28 PM
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Sky equipment
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Message posted on 05 Oct 2024 01:29 PM
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Re: Sky equipment
Do you still have the proof of posting ?
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Message posted on 05 Oct 2024 01:29 PM
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Re: Sky equipment
@Julie160
Have you kept your proof of posting?
It’s Unipart that deal with returns and they are taking a number of weeks to process equipment at their warehouse. Let us know in this thread about the proof of posting and we can maybe get you some help from the Messaging Team.
If you have the proof it should be a fairly straightforward process. If you haven’t retained it, any cancellation of non return fees would be at Skys discretion.
Please don’t try to post an image of the Royal Mail tracking or postal receipt as Sky don’t like them on the forum.
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
Message posted on 05 Oct 2024 01:30 PM
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Re: Sky equipment
Message posted on 05 Oct 2024 01:33 PM
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Re: Sky equipment
To see if they can help you with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.
This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.
This isn't a live chat so replies are not instant.
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Message posted on 05 Oct 2024 02:20 PM
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Re: Sky equipment
Hi there! Thank you for escalating this. We have sent an invite to @Julie160.
Message posted on 07 Oct 2024 02:35 PM
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Re: Sky equipment
Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.
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