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Discussion topic: Sky doesn't like Halifax Mastercard

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This message was authored by Greg1234567 This message was authored by: Greg1234567

Sky doesn't like Halifax Mastercard

I am trying to change my payment method.  However, Sky doesn't seem to like my Halifax Mastercard.  How do I get around this?

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This message was authored by PandJ2020 This message was authored by: PandJ2020

Re: Sky doesn't like Halifax Mastercard

Posted by a Superuser, not a Sky employee. Find out more

What does 'doesn't like' mean?

I am just another Sky customer and my views are my own even if you don't like the answers
Greg1234567
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This message was authored by Greg1234567 This message was authored by: Greg1234567

Re: Sky doesn't like Halifax Mastercard

It means it won't accept it and comes up with an error message 

This message was authored by PandJ2020 This message was authored by: PandJ2020

Re: Sky doesn't like Halifax Mastercard

Posted by a Superuser, not a Sky employee. Find out more

...and the error message is?

I am just another Sky customer and my views are my own even if you don't like the answers
Greg1234567
Topic Author
This message was authored by Greg1234567 This message was authored by: Greg1234567

Re: Sky doesn't like Halifax Mastercard

It says:

 

Something's gone wrong. Please try again later.

 

All very vague. Nothing wrong with the credit card, as it works on other websites. And the payment page on Sky works, as I've added another credit card to it.

Is there a phone number I can ring that has someone on the other end of it who knows what they're doing?

This message was authored by caesarome This message was authored by: caesarome

Re: Sky doesn't like Halifax Mastercard

Posted by a Superuser, not a Sky employee. Find out more

The phone lines might be closed now.

 

150 is the free number to use from a Sky Mobile or Sky Talk phone otherwise under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:


https://www.sky.com/help/home

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