Sky didn’t send return label packaging

[Sollycorr]

I never got sent the returns package labeling etc - I've just had a text to return or face charges. I've tried to call sky all morning and it hangs up after finally getting on hold everytime.

im happy to go and do it myself but I'm going round in circles on the website as I haven't lost or damaged it, I've just not been sent anything.

any help would be appreciated.

[Daniel0210]

@Sollycorr 
If you’ve successfully cancelled Sky should send out returns packaging (to the address where the account was active) near the end of any cancellation period (which is 14 days for broadband and 31 days for Sky Q) for any loaned equipment they are expecting back.

If the arrival of packaging is delayed, it’s damaged on arrival or doesn’t arrive it’s the customers responsibility to use their own packaging to return it. You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband

Keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.

[caesarome]

@Sollycorr 

You can print your own return label here:

https://www.sky.com/help/articles/return-tv-broadband

Add a note inside with your account number and a list of equipment you have included.
Make sure you get and keep proof of posting when sending this off.