Sky credit pending since at least 2020

[Practicalideal]

Hello,

I discontinued my Sky broadband, talk and TV sometime towards the end of 2019 when I left Sky as an employee. I assumed - incorrectly, and perhaps foolishly so - that any credit that I had on my account would be automatically credited to me, or at the very least, I'd be informed of it. And so, I never bothered checking my Sky account for any credits that were due. Just today, I happened to notice that I've been having a credit of more than £60 on my account since the date of the oldest bill that I can view on the system (June 2023).

Is there any way for me to request this credit to be refunded to me please, possibly with interest, since my money has basically been sitting there for years now?

[Daniel0210]

@Practicalideal 

Firstly, you won't get interest. 

We can potentially help you get it refunded within 3-5 working days via the Messaging Team on here if you wish. Let us know on this thread if you want to do that. 

Note that if your payment method has been cancelled Sky will either have to reinstate your payment method or manually raise a cheque via a back office team and post it to you so it’ll it further delayed.

Before we can escalate it to Sky please confirm in your reply whether the payment method is still active.

[Practicalideal]

Thanks @Daniel0210 

If by payment method, you mean the bank account on which DD was set up, then yes - it's active.

[Daniel0210 · Accepted solution]

@Practicalideal 

I’ve escalated your post to Sky and their Messaging Team should contact you tomorrow.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have just 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Practicalideal]

That's great, thanks @Daniel0210 

[Practicalideal]

My apologies for the off-topic question, but is there a way for me to see bills older than 2 years? It used to be possible previously, but looks like the website has been changed recently

[caesarome]

@Practicalideal 

You will need to fill in this online form to request this:

https://www.sky.com/help/forms/customer-information-request

[Practicalideal]

I haven't got anything so far 😞

[Practicalideal]

@Daniel0210 do you think you could help please?

[caesarome]

We can't help as we are not Sky staff, if they haven't responded after you filled in the form then give them a call instead:

150 is the free number to use from a phone that has a Sky mobile sim in it or Sky Talk phone otherwise under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:

https://www.sky.com/help/home

Try saying nothing when spoken to by the bot.

[Daniel0210]

@Practicalideal 

I've asked for some advice on this on a hidden forum. As you presumably had a staff account that may be preventing the usual help. I'll update once I receive a reply. 

[Daniel0210]

@Practicalideal 

Got a reply and I've re-escalated the issue so look out for a chat invite as per the original escalation. 

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @Practicalideal.

[Practicalideal]

Thanks @Addie15 @Daniel0210 @caesarome 

[Addie15]

Update-We are closing this session now as this matter has been resolved. If there is anything else in the future we can help you with, please do not hesitate to reach out. Thanks.