Sky credit after cancellation

[claire+sky]

Hi.i cancelled all my services with sky in october 25.i have credit in my bills abd it says it will go towards my next bill but i dont have any service with sky now so how do i get the money back to my account .please help.i really dont want to go through customer service.and ive tried online chat with bot but we end up going round in circles

[Daniel0210 · Accepted solution]

@claire+sky 

Refunds should normally take about six weeks from the last day of connection but posts on here suggest it's taking longer than that.

We used to escalate this to Sky on here via their Community Messaging Team but unfortunately the process has been unavallable since the summer and we don't know when it'll return.

If you don't want to wait you will need to contact Customer Services and speak to an agent by other means; either by calling, or initially through Sky Assistant or via social media, Providing your payment method is still active they should then be able to refund it in 3-5 WORKING days.