Sky complaints ignored

[biatch28]

Sky never dealt with customers they just pass you from pillow to post ive been with sky q for 10 years diamond vip but that means nothing  charging customers for premium downgrade when advisors lie and say no you won't get charged  to remove cinema and sky sports and ask an advisor on chat will I get charged for removing this no nothing then to have a charge of 60.00 on my bill for removal so either advisor lied or just can't do his job which is it I've rand sky in the past 4 weeks complained about my refund and got told it's getting escalated  a complaint should have feedback for customer or call back nothing I got **bleep** of waiting so I canceled my sky q all my tv now just have broadband I cant be doing with all the stress things are expensive enough today so there is no way im paying over 150 a month for my sky I only watch apps so firestick it is good riddance 

[Mark39 · Accepted solution]

@biatch28 are you simply telling us experience (that's fine, if so) or is there anything the Community here can help with? 

[Daniel0210]

@biatch28 

Once a complaint has been filed Sky have up to 8 weeks to resolve it before you can request a deadlock letter allowing you to take it further. You haven't given any timeframes in your post as to when a complaint was actually made.

[biatch28]

Yes experience and why I canceled the service as they are horrendous  at customer service answering calls and returning calls after complaints being made refunds should be paid end of