Discussion topic: Sky charge for using a mobile that I am contract with EE

This message was authored by: mcfarlane+road · ‎16 Jan 2024

I am being charged twice on my EE mobile once with ee is charging also with sky

This message was authored by: caesarome · ‎16 Jan 2024

There must be more to this, so have you transfered the number from EE to Sky or from Sky to EE ?

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This message was authored by: TimmyBGood · ‎16 Jan 2024

@mcfarlane+road

Certainly possible to be charged by one for the hardware and the other for calls.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2

This message was authored by: mcfarlane+road · ‎19 Jan 2024

My Home phone is with SKY,

My mobile is with EE for some reason there appears to be a charge on my mobile usage.

This message was authored by: TimmyBGood · ‎19 Jan 2024

@mcfarlane+road

EE will charge you to use voice calling over Sky Broadband, if that's what's happening.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2

This message was authored by: mcfarlane+road · ‎20 Jan 2024

I have always been with EE for my mobile phone, my house phone I believe is with my Sky account I do not recognise the charge on my account in relation to my bill as part of my usage.

This message was authored by: caesarome · ‎20 Jan 2024

As you have a Sky Talk landline phone then give Sky a call to see if they can provide more detail. The number to use is just 150 from the landline phone as it is a free number.

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This message was authored by: twilight+princess · ‎20 Jan 2024

Is the charge on your EE or Sky bill?
If you use EE as your mobile provider then did you purchase the handset from Sky?

If you use Sky as your provider then did you purchase the phone from EE?
Chances are the charge is for the phone.

Virginia.
I don’t work for Sky.
If I have helped then please leave a like.

This message was authored by: mcfarlane+road · ‎21 Jan 2024

I purchased my phone from an EE store and accepted a package with the phone Please excuse my ignorance as an elderly person I only use for any requirement that appears I do not over use it beyond the original package I cannoy understand how the mix with Sky comes in unless it is attached to the sky system wifi when I am in my house if this is the case I would be grateful for any information as it is getting very confusing to think that I am getting something wrong.

This message was authored by: SKY1992bf · ‎21 Jan 2024

@mcfarlane+road Can you post a screenshot of the bill showing the charges in question ensuring you blank out personal information so we can try and work out what is happening

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This message was authored by: mcfarlane+road · ‎21 Jan 2024

Sorry, I believe now that the sum of £15.75 on the 7/01/2024 was to be credited back to my account, if this is true can you confirm please ?

This message was authored by: SKY1992bf · ‎21 Jan 2024

@mcfarlane+road As fellow customers we can't confirm this, if sky has said it will be credited to your Sky account does a credit appear on your Sky account

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~Please note: I am just a sky customer not a employee - posts from sky employees are clearly marked as suchmy setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime videoPlease note: I only provide help on the main forums and not via PM~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others
If you would like to post a “Send Your Thanks to Sky” message please click Here

Discussion topic: Sky charge for using a mobile that I am contract with EE

Sky charge for using a mobile that I am contract with EE

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