Sky put bill up from £80 to £127 pm. Could not get hold of one person to sort it. Eventually got Priority complaints, said we recognise your number & you will only deal with us now. Got it down to £80 she said & rearranged fitting fibre which they were struggling with as not telling the engineers cannot be done in my house without a bit more work as router in middle of house. Engineers kept turning up thinking they just fitting on the outside.
Because of that, also gave me Order recovery team details who said we recognise your number & you will only deal with us now. All in UK.
Bill came again, back up to £127 AAAhhh.
Priority complaints number & Order recovery number doesn't work.
Sending me dozens of texts to fit fibre saying ring them, when I am not being put through that torture again of passing through every dept & the next dept has no clue you've just rang & have to give them all your details again.
Why do Sky use these overseas call centres when it takes them & us hours & hours & the query does not get resolved? It must cost Sky more money in the long run.
Why cannot we talk to one person about the billing?
Why do we have to put through to a team to discuss the Broadband?
Why does that person then say I need to put you through to the TV dept to talk about that billing?
And so on?
I just want to talk to a UK onshore common sense human to solve this.
