Had a call back in June offering upgrade to fibre in my area. First appointment, guys turned up late ourside of the allotted 8-1pm slot (auto £31.00). Six visits later, having to ask the neighbours if we can dig up their driveway, and seven weeks in of no updates, no announcements of arrival from cityfibre, numerous spray painted areas in the close I still have no upgrade and nobody responding. I have woken up in the morning and walked into MY LIVING ROOM to find men on my driveway without knocking or letting us know they were coming. And we are six visits in, potentially going to be many more as they still need to do the ground works and then I be there to access the property to install it, wasting more time off from work. Struggling to contact online via live chat because the bot will not understand my request and see there is a complaint in place. Have been advised via phone I am entitled to auto compensation, requested transcript which has not yet arrived (surprisingly), but still have no idea what the next step is or when it will be happening. If someone human could look into this I'd appreciate it.
