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Discussion topic: Sky broadband been disconnected

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This message was authored by Sha2222 This message was authored by: Sha2222

Sky broadband been disconnected

Hi I just resently paid my sky bill how long does it take for the WiFi to come back on after being disconnected 

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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Sky broadband been disconnected

Posted by a Superuser, not a Sky employee. Find out more

@Sha2222 

Sky won’t reinstate services until you’ve paid what is owed in full and set up a new continuous payment method. If your payment is two or more weeks overdue you will have to pay the next bill as well. It’s worth noting that it you’re in arrears for 56+ days Sky can fully terminate your subscription. 


Once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant. 


▪️ I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Sha2222
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This message was authored by Sha2222 This message was authored by: Sha2222

Re: Sky broadband been disconnected

Ok thank you ! Yes I've paid in full just spoke to them now they said should take up to 24hrs 

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