Sky account

[limpopo]

Changed broadband provider in December 2022. Have been trying to SPEAK to someone regarding my account.  Can't reply to texts/emails as they don't allow it.  Can't get any sense out of the virtual help and all I want to do is settle any outstanding amount.  Very frustrated and now totally out of love with Sky

[caesarome]

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@limpopo wrote:

all I want to do is settle any outstanding amount.

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How do you usually pay your Sky bill, is is taken from a credit or debit card or perhaps via a direct debit.

Are your services working or are they suspended ?

Where has this outstanding amount come from ?

[Mark39]

@limpopo what problem are you having with paying online? If you're in arrears, you should be able to pay on the phone.

[limpopo]

I know but I don't know how much and can't get a reply from them

[Mark39]

Your online account will show how much you owe. If you're in arrears, Sky's policy is not to speak to you until you pay the outstanding amount.

[limpopo]

Thanks for the info.  Now I am doubly glad I switched suppliers. At least my new one speaks to me and is always there to help.  Hateful Sky customer after care.