Account credit refund

[Kielj86]

Any idea how to get back credit on a closed broadband account spoke to sky multiple times they are no help my next months bill again shows the credit I still have direct debit setup am I missing something 

[GD1]

@Kielj86  Refunds can take up to 6 weeks, how long have you waited?

[Daniel0210]

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@Kielj86 wrote:

spoke to sky multiple times they are no help

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@Kielj86 

What are Sky doing or saying that isn't helping?

[Kielj86]

Conflicting was told 24 hours never happened then told wait a month till next bill yet I can see my next months bill showing credit 

[Kielj86]

Round about that I think not sure to be honest 

[caesarome]

Are you sure your broadband account has been caneclled, how did you leave, did you get another network to take over your line or did you actually ask Sky to cancel which you needed to do if you were moving to Virgin.

[Kielj86]

Yea fully cancelled and closed I'm now with virgin I use my sky to check details and bills on closed account 

[caesarome]

@Kielj86 

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you sometime tomorrow regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Kielj86]

Thanks 

[Tom-W19]

Thanks for escalating. We've sent an invite to Kielj86.

[Kielj86]

Sorted on the chat instantly thanks all 

[Tom-W19]

After speaking with Kielj86 we accessed the account and processed the refund accordingly.

It was a pleasure speaking with you Kielj86 and thanks again.

[Kielj86]

Hi my direct debit has been cancelled now and not by me will I still get the refund that was processed 

[Mark39]

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@Kielj86 wrote:

Hi my direct debit has been cancelled now and not by me will I still get the refund that was processed 

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If your direct debit has been cancelled, the refund will have nowhere to go.

[Kielj86]

I am now getting an error when trying to set it back up I didn't cancel the direct debit neither