@Chrissie9 No one on the community can see your account, have you looked at your bills as this will detail what your payng for. https://www.sky.com/help/home/your-account/account-my-bills-and-payments/understanding-my-bills/arti...
BTW Sky protect will be seperate and if it's D&G you would need to check your bank statements
Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.
Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
