Sky TV bill

[Swati1]

I am new to Sky-- the bills make some sense but not a lot-- 

they have said in my predicted bill that i will be chaged £6 every month for ad skipping-- what is that?? if i am watching anything live on TV, i wont be able to skip the ad in that.. are they talking about ITV or Netflix ads here??

but i have membership of Netflix anyways-- why do i have to pay Sky £6 for ad skipping-- anyone please advice

Thanks in advance

Swati

[caesarome · Accepted solution]

@Swati1 

This link explains what ad skipping is:

https://www.sky.com/help/articles/ad-skipping-sky-glass

[Swati1]

But i do not wish to have ad skipping for £6 every month-- i do not mind watching ads.. 

i have tried to take it out from my package but it does not allow me online-- and its tough to speak with anyone as we are passed from pillar to post.

just started with Sky and everything is going so wrong-- they called me to book installation and said to be present at home in afternoon from 1 pm onwards but came at 9 in morning-- luckily my daughter was home who is 18 .. so things worked out-- but imagine no one being here at 9 ..

they could not fit the broadband and TV on same day-- had to do 2 visits.. and blamed the tree on the pathway and needing a hoist or truck.-- duh.. most houses in London has trees on street 

now they say free channels-- tbh-- if i had an antenna i will have more free channels than what sky is giving .. many channels which are actually free are not there when i am checking with sky.. 

i think its early days-- maybe i should have my internet and TV package with different companies

enough of my ranting.. lets see but paying £6 for something i dont want is not fair at the end

[MightyQuinn]

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@Swati1 wrote:

But i do not wish to have ad skipping for £6 every month-- i do not mind watching ads.. 

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Hi @Swati1   You need to contact Sky to cancel it, there is no other option. I would be careful that it is not bundled with anything else, just in case cancelling it increases you subscription.

[Mark39]

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@Swati1 wrote:

.. lets see but paying £6 for something i dont want is not fair at the end

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It was included in the package yiu signed up to, which was confirmed to you by email.

[Swati1]

If I want to make changes - there is no option for it.

I would like to add TNT and Sky sports to my package and take away the £6 ad skipping, I am not sure on what should I do

any help or advice will be beneficial

[MightyQuinn]

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@Swati1 wrote:

any help or advice will be beneficial

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Hi @Swati1   Sky usually make it easy to add things, have a look at your Offers. To cancel is more difficult, you will have to contact Sky, it is probably your only option.

[Swati1]

thank you for the quick reply

can  you please advise what i sthe bedt way to contact them ?

Kind regards

Swati

[MarkGoldsmith]

It should be fairly straightforward to add/remove packs via https://www.sky.com/mysky/tv/tv-pack.

Typically it wont allow you to remove any packs for which you have a minimum term for.