Sky Returns Charge

[Forzaspurs]

I cancelled my WiFi earlier this year and have proof the WiFi box was returned back 29/09 but I've now had an email/ message saying I'm being charged for not returning. What do I now do, how do I send this evidence over?

[Daniel0210 · Accepted solution]

@Forzaspurs 

Sky use Unipart to deal with returns and they are taking a number of weeks to process equipment at their warehouse.

We would usually be able to escalate this to Sky via the Messaging Team on here but I'm afraid the option is not available and we don't know when it'll return.

You need to contact Sky by calling in, using Sky Assistant or via social media to try to get this sorted out which should be straightforward as you have the proof of posting.

Please don't try to post an image of the Royal Mail tracking or postal receipt as Sky don't allow them on the forum.