The other day I queried why my bill has a $10.00 a month charge for a Sky+ subscription, listed under "Additional charges". I do not have a TV package with Sky and use my sky+HD box to watch free view, I am not able to pause, rewind or record programs. I have incurred this charge at least as far back as October 2022.
I was informed that this was a problem for the backend team they gave me a reference number and told me to allow them 48hrs.
This conversation was an online - and between the AI chat bot, and the agents not having English as a first language it was like pulling teeth to get to this point. I haven't heard anything back yet but I'm unsure how to chase this up.
Does anyone have any advice on how to proceed?
