Discussion topic: Sky ID / Login Issues
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Message posted on 05 Aug 2025 08:38 AM
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Sky ID / Login Issues
New to Sky and all successfully set up with Sky Stream a week or so ago
My Sky account is also set up and linked, but i'm having issues where I cant access some of the account sections?
Whether on desktop or the Sky app, when I login the first page that comes up is "Lets find your account - enter postcode" and even if I do that, it can't find anything and says error.
But, I can then just click on the left-hand menu and go to my details/products/orders etc, and everything is there just fine.
But the problem arises again when i try to go to My account & billing, it says Page Restricted.
- I can't get past the login page on the app so i've deleted the app as it's useless to me, everything says "Page Restricted ⚠"
Can anyone at Sky help?
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All Replies
Message posted on 05 Aug 2025 09:00 AM
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Re: Sky ID / Login Issues
@Moorsd wrote:Can anyone at Sky help?
Welcome to this customer Community 🙂
It's unlikely that Sky will reply to your post here, but if you give them a call, they'll be able to help with this.
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