Hi, thanks for your reply. So I got to the bottom of this.
1/ I had sky go extra for no extra cost as I was a platinum sky vip member. I understand this offer is no longer open but anyone who had it prior to the offer closing still got the perk.
2/ two weeks ago I signed up for a sky mobile contract. I was asked to link my new mobile account to my existing sky (tv) account so I could sign my credit agreement.
3/ I was consistently getting error messages when I tried to link the account. I spoke to 4 different people through Sky (live chat and on the phone) who all assured me it would be resolved quickly.
4/ after 10 days and still getting the same error message, I lost patience and called up sky to cancel the mobile contract which they did. But apparently you get Sky Go extra free when you take a sky mobile contract out and they just cancelled this off my account too without warning me.
5/ when I spoke to sky on the live chat about how I had sky go extra prior to me taking out the phone contract and mentioned how it seemed quite unfair to just remove it based on a mobile contract I had for 10 days, I was basically told 'sorry there's nothing we can do about it' and I need to pay £5 a month to add sky go extra back.
They did offer me a discounted Sky Cinema to partially offset this but it would have tied me in to a new 2 year contract with my existing deal only running for another year. So I turned this down.
I'm afraid this is just typical of the experiences I've had with Sky customer service lately. The attitude I've had in every case is very much 'if you don't like it, tough luck'.
