Sky Glass bill

[Holl03]

Hello, 

I have paid for my sky glass bill on 28th February it is showing as in credit and not off my bill! I can see that amount taken from my bank and sky are trying to recover the bill price again as it has been put in to credit not off my bill. Any help? 

[Ecosse]

You're in the Sky Q section, probably worth moving this to Accounts and Billing.

[Mark39]

@Holl03 do you have other services with Sky? Glass is separate from them, and I'm wondering if you've paid to the wrong account.

[caesarome]

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@Holl03 wrote:

I have paid for my sky glass bill on 28th February 

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Did you pay this bill manually yourself when you have a payment method setup like a direct debit ?

[Holl03]

I have paid the Bill manually myself. 

[Holl03]

I do only have Sky glass, no other services from sky. 

[caesarome]

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@Holl03 wrote:

I have paid the Bill manually myself. 

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As you have a direct debit or card payment set up you should never need to make a payment as you have done. What should happen now is a credit will appear on your account for the amount you have overpaid and this will be used to pay your next bill so on that bill no money will be taken from your account. If you want the overpayment returned you will need to contact Sky, the repayment will take 3-5 business days.

[Holl03]

Brill, thank you. That makes sences, I am assuming skill will still need to take a payment for this month? As that is what they have been trying to do 

[caesarome]

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@Holl03 wrote:

 I am assuming skill will still need to take a payment for this month? As that is what they have been trying to do 

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Yes the bill will still be paid via your payment method but afterwards due to it being paid twice the credit should appear so next months bill will be paid by it. So going forward you do not need to make any payment yourself as it will be taken automatically each month.