Hi All,
I gave notice to end my sky and broadband subscription on 18th December and to my surprise Sky cancelled my TV subscription today citing a technical glitch, I asked them to reinstate it and honor my contract end date of 18th december. They are telling me they can't do that and instead will set up a 24 month contract with 31 day colling period which will take me to my cancellation date.
I asked how the cancellation happend. and they said that my account wasn't under pencing cancellation, which is why a CRF was raised regarding the issue.
I understand your concern, but it appears that your account wasn't under pending cancellation, which is why a CRF was raised regarding the issue.
I asked if it wasn't under pending cancellation why was my sky account cancelled then? They advised that I had scheduled your TV cancellation for the end of your contract, but due to a technical glitch, the cancellation was processed earlier than expected. I sincerely apologize for the inconvenience caused.
They keep insisting they cannot reinstate what I had until the original termination date and want me to take out a 2 year contract with 31 say colling period.
I am getting no where, can someone help?
