Sky Equipment return

[Juliano_Fab]

All,

I need your help. I need to send back to Sky my TV and broadband equipment, but in the Sky returns webpage they don't show the address for the return.  Does anyone know the address?

Many thanks.

[Daniel0210]

@Juliano_Fab 
If you’ve successfully cancelled Sky should send out returns packaging (to the address where the account was active) near the end of any cancellation period (which is 14 days for broadband and 31 days for Sky Q) for any loaned equipment they are expecting back.

Note: Sky may not ask for older hubs back such as the Sky Q hub.

If the arrival of packaging is delayed, lost or damaged on arrival it’s the customers responsibility to use their own packaging to return it. You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband

Keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.

[Juliano_Fab]

Hi @Daniel0210, thanks very much for getting back to me.

I have already requested the cancelation, but the Sky agent said I will receive the information for the return a few days later, and I need to return the equipments now. So he instructed me to create the label by myself on Royal Mail's website. But there they ask for the return address, but this address is not available anywhere.

[PandJ2020]

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@Juliano_Fab wrote:

Hi @Daniel0210, thanks very much for getting back to me.

I have already requested the cancelation, but the Sky agent said I will receive the information for the return a few days later, and I need to return the equipments now. So he instructed me to create the label by myself on Royal Mail's website. But there they ask for the return address, but this address is not available anywhere.

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Using the link given above will generate a return to the correct location.

[Juliano_Fab]

This is the page that I am being sent to.

And there some fields below to put my address.

[Juliano_Fab]

Thanks guys,

I got it. That first field is mine house number and postcode, I thought it was the return one. 

Many thanks for the support.

[caesarome]

@Juliano_Fab 

You should be sent some return packaging but it is up to you if you want to print a return label yourself but whatever you do you do need to keep hold of the proof of posting receipt for at least 6 months if no longer.

[Juliano_Fab]

Thanks @caesarome  for the advise,

I will definitely to that.

Many thanks

[lEEavingSKY2025]

Just to reaffirm please as I've recently cancelled and have today (01.07.25) paid what is, hopefully, my final direct debit.

Sky will send me the pacakaging to return their equipment? I dont have to request it anywhere? (I have tried to look on the site, A.I. only helpful to a degree).

How soon is this likely to be please?

Thank you

I enjoyed sky but now is the time to try something different!

[Daniel0210]

@lEEavingSKY2025 
Post 2 above is still current. 

[caesarome]

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@lEEavingSKY2025 wrote:

Just to reaffirm please as I've recently cancelled and have today (01.07.25) paid what is, hopefully, my final direct debit.

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If you gave Sky notice to cancel today then your TV will continue for a further 31 days during which you will be billed again. Same for broadband/talk which is 14 days so don't cancel the direct debit as it needs to be in place for any overpayment to be refunded once you have left and when this happens if you see a credit to help speed up the refund post back here for help.

[MightyQuinn]

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@lEEavingSKY2025 wrote:

Just to reaffirm please as I've recently cancelled and have today (01.07.25) paid what is, hopefully, my final direct debit.

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Hi @lEEavingSKY2025   If your notice and services ended before 17 June 2025 then there is a good chance it will be your last DD. However anything later will probably result in another bill being generated which will be refunded afterwards.

[lEEavingSKY2025]

Thank you to you both, was expecting a payment to be made today and I hope I've cancelled intime to not be charged next month. just want the box so I can return their equipment in good faith