Sky Credit refund?

[Mills30]

Hi my service finished on the 25th of August and I've sent my equipment back but I'm still nearly £70 in credit on my account. How do I go about getting this refunded? Thanks 

[Daniel0210]

@Mills30 

Too early yet. Refunds seem to be taking longer than the usual 6 weeks from the last day of connection.

We could normally escalate this to Sky on here via their Messaging Team but unfortunately the process is currently switched off and we don't know when it'll return.

At present you will need to contact Sky and speak to an agent by other means; through social media, Sky Assistant or by calling in perhaps. When calling saying nothing when asked the reason for your call usually helps in getting put in the queue.