Sky Contract not updated

[SK81]

I had taken sky initially for £31 where services need to start on 31st Dec 2025.

However, I had reached out to sky on 28th Dec(Before contract stareted) requesting for cancellation as I would get £70 discount when I go through my office.After a lengthy conversation the sky associate reached out to his multiple managers and assured me that he can give £25 per month for the same broadband speed . As it was a good deal , I had accepted the same and requested for a revised contract, for which assiciate informed it will be automatically updated when the subscription starts on 31st Dec 2025 and never received a revised contract.

**Associate even informed he has entered what ever I discussed in the comments****

Then I had reached out again on below mentioned dates and done a followup, where I was told raising a tikcet to hear the conversation and will get bake in 10-15 working days.

I had even asked to raise complaints but were never addressed.I have one compalin number handy which I had raised on 11th March with ref number and assiociate i had discused with

12th Feb 2026

11th March 2026

31st March 2026

I had even sumitted a online submission form but no response

[Jason-]

Hello @SK81, thanks for taking the time to join our Community and make your first post. We're sorry you're having problems with your account and mainly your bill.  I'll send you an invite to a private chat shortly and we can help you get you with this.
 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours. Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

Thanks, Jason-