Restricted broadband

[Samantha100]

I am really unhappy I’ve paid my sky bill 10 days ago services are still restricted and also I’m moving but won’t let me arrange moving date because it’s saying I still have an outstanding balance how ever this has been paid please help me 

[Daniel0210]

@Samantha100 

Sky won’t reinstate restricted services until the arrears have been paid and you’ve also set up a new continuous payment method. Until then any calls to Sky will only prompt you to pay.

If your payment is 2+ weeks overdue you will have to pay the next bill as well and if you’re in arrears for 56+ days Sky can fully terminate your subscription (but you’ll still owe the arrears).

You should be able to pay the bill and set up your direct debit via the MySky app or online using this link
https://www.sky.com/manage/bill/