@Football+Nan wrote:
Back in August 2025 I closed my account wth SKY for Broadband, I returned all the equipment back to sky and received an email confirmation that the equipment was with their courier this was dated 24/09/25 so I assumed everything had been cancelled, apparently this was not the case, my TV package was still live yet I was not using Sky at all, I had transferred over to EE. Since then I have had email notifications from CARS advising that I still owe £69.00 for my Sky Glass TV, I agree I owe this money, but Sky have been taking money out of my account upto and including Jan 2026, I have now also been advised that SKY have added notifications to my Credit File advising of the Non Payment of the £69.00 which has given me black marks on my Credit File. I have called Sky 15 times over the year and spoke to many different people going over this issue time and time again, the last person I spoke to was someone called either Victor or Vincent, I spent nearly 2 hrs on the phone with this person who promised me that my case had been put through to the fraud department to investigate the transactions that should not have happened, after this leangthy call he promised me someone would call me back and discuss what could be done to resolve all of this issue, I even gave this guy a scoring of 10 on the online Sky.com recommendation app where you score how you were treated, and he promised me that someone would call me back, now 1/9/26 still no call, so I rang again and spoke to Soumik who promised me that Krish one of the managers would call me back, still waiting, still out of pocket, still with a bad credit rating on my file, I am at the end of my tether and need urgent help to resolve this issue, I am 64 yrs old and have no where to turn to resolve this because no one is listenting to me, please HELP ME
@Football+Nan When you cancelled Sky, did you contact Sky and inform them you wanted to cancel the TV package or did you just use the switching service when you signed up to EE?
If the later, that would mean you didn't in fact cancel your TV service with Sky, as the switching service only applies for broadband contracts, meaning that when you change broadband supplier they will cancel on your behalf, but they cannot cancel any other additional services you may have with the same provider like TV.
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