Six weeks to get my bill correct !

[stadium]

I re-contracted on 22 September, my bill was going down to £85 from £92.. I was told it would take a day or two to show on my account. However it was reduced to £87 & despite 4/5 phone calls, webchats etc, it has been promised to be resolved every time. On 13 October I was given a complaint ref & told it would be resolved by the 25th & told that I would also be given compensation. Guess what it is now the 28th & nothing has happened, so I made another phone call giving the ref number & got a vague answer telling me that she has sent it to a supervisor & that she will text me tomorrow. I am not holding my breath ! What more can I do to get this sorted !

[PandJ2020]

---

@stadium wrote:

 What more can I do to get this sorted !

---

Submit a complaint?

[stadium]

I have made a complaint more than once I even have a ref number to quote but nothing has been done

[Daniel0210]

@stadium 

Sky have 8 weeks to satisfactorily resolve your issue or issue a deadlock letter. You stated you made the complaint on 13 October.

[stadium]

I'll hold my breath, but I doubt if it will be resolved !

[PandJ2020]

---

@stadium wrote:

I'll hold my breath, but I doubt if it will be resolved !

---

See the post before yours - you will have the opportunity to take the matter to Ombudsman Services.  They cannot 'ignore' that.