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Discussion topic: Payment taken after cancellation

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Avatar for AliceShambrook
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This message was authored by: AliceShambrook

Message posted on ‎28 Oct 2025 04:16 PM

Payment taken after cancellation

I have cancelled my subscription but had £49 taken out of my account

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Avatar for Daniel0210
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This message was authored by: Daniel0210

Message posted on ‎28 Oct 2025 04:20 PM

Re: Payment taken after cancellation

Posted by a Superuser, not a Sky employee. Find out more

@AliceShambrook 

Billing continues through a notice period and as bills are generated 14 days prior to a payment date it's quite possible another bill payment will be required. Of course any overpayment will be reimbursed to you.


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
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Sky customer since 2001
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This message was authored by: AliceShambrook

Message posted on ‎28 Oct 2025 04:21 PM

Re: Payment taken after cancellation

How do I get a refund on this?

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This message was authored by: PandJ2020

Message posted on ‎28 Oct 2025 04:31 PM

Re: Payment taken after cancellation

Posted by a Superuser, not a Sky employee. Find out more
@AliceShambrook wrote:

How do I get a refund on this?

Once your account shows a credit call Sky.

I am just another Sky customer and my views are my own even if you don't like the answers
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