Sharon

[aandedecirators]

My phone bill as been restricted I've just lost my mum my wages go in last day of every month and they have cut me off I pay my sky tv without fail this is upsetting as need to make funeral arrangements

[Daniel0210]

@aandedecirators 

Sorry for your loss. Unfortunately your circumstances don't change the policy.
Before Sky reinstate your services you will have to pay what you still owe and also set up a new continuous payment method. If your payment is two or more weeks overdue you will also have to pay the next bill as well. Any calls to Sky will usually just direct you to make a payment.

If you can’t pay it all in one go you can pay what you want, when you want, but until the bill is paid off in full Sky will not reinstate your services. Sky don't allow payment plans on overdue live accounts, nor will they consider promises to pay.

Once your full payment has cleared and is in Sky’s account your services should be reinstated, but be aware this may not be instant (it also takes longer at a weekend when banks are closed). Once you’ve done all this, if you have a query regarding your bill/payments you can then contact Sky and discuss it.