Services

[jess16]

I pad 136 bill 

all services are cut off 

[jess16]

I paid bill dee days ago services cut off today 

I also want my package changed 

I want just Internet 

[Daniel0210]

@jess16 
If your services have been restricted that will only be because of a missed payment. Sky won’t reinstate them until you’ve paid what you owe and you’ve also set up a new continuous payment method.

Until you’ve done this any calls to Sky will only prompt you to pay.

If your payment is 2+ weeks overdue you will have to pay the next bill as well and if you’re in arrears for 56+ days Sky can fully terminate your subscription (but you’ll still owe the arrears).

If this is part of a credit agreement purchase (mobile or Sky Glass for example) non payment can see the credit agreement cancelled at which point the full amount becomes due in one payment .

Restrictions of services are automatic and Skys agents can’t override the process, even if you’re told otherwise. Sky don't allow payment plans on overdue live accounts, nor will they consider promises to pay on or by a certain date.

Once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant. Any payment you make over a weekend or on a Bank Holiday won’t be processed until the following week.

You should be able to pay the bill and set up your direct debit via the MySky app or online using this link
https://www.sky.com/manage/bill/

[caesarome]

@jess16 

If you have paid your bill; in full so there is nothing outstanding against it you also need to setup your regulat payment method again. If you were 2 weeks or more late in paying this bill then the next one needs to be paid as well. Other than that you are now waiting for the banks to clear this payment you made and when that happens your services should be restored.