Services restricted

[Adrian107]

I have had my services restricted on a Sunday of all days to rescrict my services unfair when banks not open til tomorrow have told sky pay them first thing tomorrow morning have asked nicely ? So no football I can't watch today not happy 

[Daniel0210]

@Adrian107 

Restriction can occur any day of the week. Restrictions to services occur due to missed payments, they are automatically applied and agents cannot override the process, even if you’re told otherwise. 

Sky won’t reinstate restricted services until the arrears have been paid and you’ve also set up a new continuous payment method. Until then any calls to Sky will only prompt you to pay.

Sky don't allow payment plans on overdue live accounts, nor will they consider promises to pay on or by a certain date.

If your payment is 2+ weeks overdue you will have to pay the next bill as well and if you’re in arrears for 56+ days Sky can fully terminate your subscription (but you’ll still owe the arrears).

If this is part of a credit agreement purchase (mobile or Sky Glass) non payment can see the credit agreement cancelled at which point the full amount becomes due in one payment.

Once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant. Any payment you make over a weekend or on a Bank Holiday won’t be processed until the following week.

You should be able to pay the bill and set up your direct debit via the MySky app or online using this link
https://www.sky.com/manage/bill/

[martswain]

It's an automated process so fairness doesn't come into it.

I presume it is because you have not paid a bill, how many days since it was due?

Why do you need a bank branch to be open?

[Mark39]

@Adrian107 do you not have a monthly payment set up? Sky requires you to have either a direct debit, or an automated monthly card payment in place. Either would ensure that payment is made on time, and avoid your services being restricted.