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Discussion topic: Services Restricted - Although i have no outstanding payments

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This message was authored by Leannah This message was authored by: Leannah

Services Restricted - Although i have no outstanding payments

Good morning all!

Is anyone else having an issue with their online accounts? 

 

Im trying to upgrade my mobile phone, but everytime i go to click through to look at upgrading i get a message - 

"Your Services Are Currently Being Restricted"

This happens whether in going via the internet web page or MySky App.

 

I spoke to Sky last week and they said it is a technical issue and woul be resolved by Friday of last week. Yet it is still happening and very frustrating as its been doing this for MONTHS.

I dont have time to try and call Sky to upgrade my mobile and search for a number or person to talk to (its way to lengthy and not helpful) as im constantly working or running arouns being a busy mum. Online services are my go to when its 11pm and i have 5 minutes to myself.

 

Can anyone help or give advise? Thanks 🙂

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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Services Restricted - Although i have no outstanding payments

Posted by a Superuser, not a Sky employee. Find out more

@Leannah wrote:

and search for a number or person to talk to (its way to lengthy and not helpful)  


@Leannah 

Just dial 150 from your current Sky mobile (obviously not at 11pm). 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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