i was on the phoen to sky for a new order and i was surprised by the secuirty screening process which asked for my Password. The questions asked are enough for any scammer to access my account. This is very strange as i would never want to give my password . date of bith, mothers maiden name ovee the phone.it was sky as my order was confimred but i was also asked to take payment over the phone for a set-up fee and this was also not very secure as i entered over the key pad rather than a a seprate link as many compnaies do. i was expecting a lot more form Sky and this leaves lots open to scammers.
Posted by a Superuser, not a Sky employee. Find out more
I was asked the same - account password & mother's maiden name - when I had a call claiming to be from Sky. I mentioned they should ask for the telephone password & not the account details but they stated that was for telephone problems only. Seems my complaint about it didn't change anything.
Virginia. I don’t work for Sky. If I have helped then please leave a like.
I was asked the same - account password & mother's maiden name - when I had a call claiming to be from Sky. I mentioned they should ask for the telephone password & not the account details but they stated that was for telephone problems only. Seems my complaint about it didn't change anything.
I presume you did not give the account password and hanged up as it was probably a scam call.
Posted by a Superuser, not a Sky employee. Find out more
@DaveDrizen I didn't give the password & disconnected immediately when they pressed me for the information as I suspected as scam but as they knew we'd cancelled our TV contract I originally believed it was a genuine call. I have 2fa on the account anyway.
Virginia. I don’t work for Sky. If I have helped then please leave a like.
