Hi I have had an email which says it is from sky telling me I am owed money, £53.52. There is a phone number to ring . I have rung it and they ask me for my sky account number. Is this genuine, or a scam?
You have probably been sent this if you have left Sky and you removed your payment details so the refund can not be issued directly back via it so a cheque will be sent out so if you have not moved since you left Sky then call the number given.
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Posted by a Superuser, not a Sky employee. Find out more
@Stswithin almost certainly genuine. Calling you 'customer' rather than addressing you by name or asking you to click on a link would be red flags. We know there are emails genuinely from Sky inviting customers to claim a refund.
@Stswithin if a refund is due, would it not show on the balance of your account which you can access online?
Sky Stream 1000/115 FTTP (Aquiss) to Zyxel DX3301 3 x Asus XT9s + 2 x RT-AC58U V3 for WiFi (AP mode) 65" Samsung S92C OLED TV C430 Samsung soundbar with subwoofer 6 other streaming TVs 43+ network connected devices
You have probably been sent this if you have left Sky and you removed your payment details so the refund can not be issued directly back via it so a cheque will be sent out so if you have not moved since you left Sky then call the number given.
__________________________________________________________________________________________ If someone has helped you then please click on the LIKES button in their post. If you need help please provide as much information as you can
Posted by a Superuser, not a Sky employee. Find out more
Almost certainly a scram as if you have anything like that they will put it as a credit on the account i e tv, broadband, or mobile, and put it towards the next bill, and also sky do put your name on any emails they send to you like if you have managed to get discounts on your bills as i have in the past
