Royal Mail lost returns

[tjw1066]

I returned equipment and have proof of posting. Royal Mail tracking has not moved for 11 days and when I contacted them they just said 'oh it must be lost'.

What do I need to do to stop Sky charging me for failed return of equipment?

[GD1]

@tjw1066  Do you have proof of postage still?

[tjw1066]

Yes I do still have it.

[GD1]

@tjw1066   To get you some help with this I have escalated your post to the Sky Messaging team. This link explains how it works https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Keep an eye out for an invite or blue chat bubble.

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

Be reassured the email & message is from Sky and your details are safe and secure.
If you are using Safari please make sure that Hide IP Address is not checked in order to see the blue bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

I would also recommend that if not already on, that you turn email/private message notifications on to avoid missing any alerts

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to tjw1066.

[Jayanthony]

@tjw1066 did you manage to get resolve your issue?