Right to Exit - Changing providers

[Chris11521]

Good evening,

Just trying to find out how Right to Exit works with regards to switching providers.

Do I need to contact Skys disconnection team and give 30 days notice and do a switch to a different provider manually or can I use the new fangled switching service?

I can't seem to find any information on giving notice when you've been given a Right to Exit.

For clarity, I am on Gigafast but only getting half that speed and way less than the guaranteed speed and it's been like this for a month.

Sky offered to send me a Wifi Max Pod - which I said that is absolutely pointless as the WiFi isn't the issue is the connection coming into the property!

Apparently they said they will give me credit under their speed guarantee as its been more than three consecutive days with low speed.

They've now booked an engineer as found a fault in the cabinet but seeing as it's been like this a month I want to change providers instead.

Apparently they won't credit the account until the fault has been fixed anyway.

Thanks for your help 🙂

[MightyQuinn]

Hi @Chris11521   The advise is to never tell your existing provider that you are leaving. Just make sure that you are released from your minimum term or it has expired. Let your new provider coordinate the switch over. Note, if it is on the same Openreach network, the infrastructure and speed will be the same.

[Chris11521]

Technically I've got 18 months left in my contract but have been given the right to exit and there are now better deals out there for the same speed but saving quite a bit!

So I want to take advantage of the right to exit

[MarkGoldsmith]

To be honest i'd wait first and see if that engineer visit does fix a cabinet problem and improve the speed and then decide what to do.

As advised by @MightyQuinn f you moved to another provider using the same network infrastructure then you would just end up having the same issue, so it might be wise to allow Sky to get Openreach to potentially fix the cabinet fault first, otherwise you may end up going through the exact same thing for square 1 with another ISP.

[Chris11521]

I'll do that and wait. 

• Gives me time to research alternatives in the meantime 🙂 

[TimmyBGood]

'Gigafast' (FTTP) doesn't use a 'cabinet'

[Chris11521]

That's what I was told and this is what the engineer visit message says

• We suspect there could be a fault between your local exchange and your home
• You do not need to be home for this engineer visit
• You will not be charged for this visit
• You may be notified by SMS of an update

FAQs

What will happen?

Your Openreach engineer will be working at your local exchange cabinet rather than your property, so you do not need to be at home.

[TimmyBGood]

@Chris11521 

Unfortunately that's boilerplate which is not accurate for FTTP (it was presumably written for FTTC, as in Fibre To The Cabinet)

FTTP topology typically doesn't involve either the 'local exchange' or cabinets.