@Mandyrowe94
If this is the reward from refer a friend then there is an email address you can use to contact Sky about this that can be found via this FAQ at the bottom of this link:
https://www.sky.com/refer-a-friend
"What should I do if I have problems with My Reward":
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If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
