Returns Charge

[Boolee]

Received a letter from Sky today telling me that I'm to be charged for equipment that I have  already returned in the the provided pre-paid packaging. I have lucky kept the proof of postage, how do I resolve this issue?

[Daniel0210]

@Boolee 

Sky use Unipart to deal with returns and they are taking a number of weeks to process equipment at their warehouse.

We would usually be able to escalate this to Sky via the Messaging Team on here but I'm afraid the option is not available and we don't know when it'll return.

You need to contact Sky by calling in, using Sky Assistant or via social media to try to get this sorted out which should be straightforward if you have the proof of posting.

Please don't try to post an image of the Royal Mail tracking or postal receipt as Sky don't allow them on the forum.