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Discussion topic: Returning sky equipment

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This message was authored by: CornishLass

Returning sky equipment

I received a box to return sky equipment and I crammed the hub, puck, remote and cables in the box and posted it off this morning with proof of posting.  Later today I received another smaller box for presumably the puck.   But that's gone off with the hub etc.  I received no notification of what the boxes were for. 

my question is will my hub and puck be cleared as being returned by me

 

 thank you

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This message was authored by: caesarome

Re: Returning sky equipment

Posted by a Superuser, not a Sky employee. Find out more

@CornishLass 

Hopefly as I believe they all go to the same place. It is to late now but your account here should have shown that two return packages were on the way:

 

https://www.sky.com/ordertracking

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This message was authored by: Daniel0210

Re: Returning sky equipment

Posted by a Superuser, not a Sky employee. Find out more

@CornishLass 

They would normally end up at the same giant Unipart warehouse. Just keep your proof of posting very safe and indefinitely as returns take a number of weeks to be processed. 


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This message was authored by: CornishLass

Re: Returning sky equipment

Thank you.  That's put my mind at rest

 

 i had no notification that two return packages were in the way. Just the first one arriving yesterday. 

This message was authored by: caesarome

Re: Returning sky equipment

Posted by a Superuser, not a Sky employee. Find out more

@CornishLass wrote:

 i had no notification that two return packages were in the way. Just the first one arriving yesterday. 


When I returned a broadband hub to Sky I had a couple of text messages along with it appearing on the link I posted earlier.

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