Discussion topic: Returning sky equipment
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Message posted on 19 Aug 2026 03:59 PM
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Returning sky equipment
I received a box to return sky equipment and I crammed the hub, puck, remote and cables in the box and posted it off this morning with proof of posting. Later today I received another smaller box for presumably the puck. But that's gone off with the hub etc. I received no notification of what the boxes were for.
my question is will my hub and puck be cleared as being returned by me
thank you
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Message posted on 19 Aug 2026 04:09 PM
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Re: Returning sky equipment
Hopefly as I believe they all go to the same place. It is to late now but your account here should have shown that two return packages were on the way:
https://www.sky.com/ordertracking
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Message posted on 19 Aug 2026 04:09 PM
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Re: Returning sky equipment
They would normally end up at the same giant Unipart warehouse. Just keep your proof of posting very safe and indefinitely as returns take a number of weeks to be processed.
[I only provide help on the forum boards so Private/Direct Messaging is switched off]
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Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
Message posted on 19 Aug 2026 04:29 PM
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Re: Returning sky equipment
Thank you. That's put my mind at rest
i had no notification that two return packages were in the way. Just the first one arriving yesterday.
Message posted on 19 Aug 2026 04:33 PM
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Re: Returning sky equipment
@CornishLass wrote:
i had no notification that two return packages were in the way. Just the first one arriving yesterday.
When I returned a broadband hub to Sky I had a couple of text messages along with it appearing on the link I posted earlier.
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
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