Returning equipment

[Skyreturn28]

You have sent me 1 box to return my sky q box but how do I return the router ? 

[Daniel0210]

@Skyreturn28 

I have moved your post from the Sky+ board as that equipment doesn't need returning. 

Are you sure that first packaging wasn't for the router? The router packaging should arrive first if cancelled at the same time. 

If you’ve successfully cancelled Sky should send out returns packaging (to the address where the account was active) near the end of any cancellation period (which is 31 days for Sky Q and 14 days for Broadband) for any loaned equipment they are expecting back. Sky may not ask for older hubs back such as the Sky Q hub.

If the arrival of packaging is delayed, lost or damaged on arrival it’s the customers responsibility to use their own packaging to return it. You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband

Keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.

[caesarome]

@Skyreturn28 

If it will not fit in the same box then you can use one you can get hold of yourself.

This link will help you to print the return label:

l

https://www.sky.com/help/articles/return-tv-broadband

Add a note inside with your account number and a list of equipment you have included.
Make sure you get and keep proof of posting when sending this off.