Returning equipment

[annabella1952]

In August I returned a multi screen boost box, cable and remote in packaging provided. I forgot to include the mini box. I have now had two texts and an email asking to return by 14 Oct or I will be charged £52. Contacted customer services to ask for packaging and was told by two different people there was nothing else to return and to ignore all future communication. I feel I cannot do this  any help would be appreciated

[Daniel0210]

@annabella1952 

If you still have the mini box and you've cancelled the Multiscreen subscription I suggest you return it. 

You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband

Keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.

[annabella1952]

Thanks for this information. Very helpful.