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Discussion topic: Returned sky mini box

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This message was authored by Craig537 This message was authored by: Craig537

Returned sky mini box

I have returned my sky mini box in the packaging sent to me and using the address label provided. I have retained proof of postage. I received an email saying that my package was with the courier, but I am still receiving emails saying that I haven't returned my equipment. Are you able to track my package?

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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Returned sky mini box

Posted by a Superuser, not a Sky employee. Find out more

@Craig537 

As you have proof of posting it back I’ll escalate your post to Sky (when it’s more than the ten minutes old that we have to allow) and their Messaging Team should contact you later.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Returned sky mini box

Posted by a Superuser, not a Sky employee. Find out more

Now escalated @Craig537 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by Greenfingers001 This message was authored by: Greenfingers001

Re: Returned sky mini box

Posted by a Sky employee

Thanks for escalating this. We’ve sent @Craig537 an invite to chat.

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