Returned sky equipment but have just received note that I'm going to be charged

[JTCAI]

Checked tracking of the package, and can see it has been delivered. Obviously, I'd rather them not charge me for something they have already received.

Tried calling but cannot get through. Anyone had any previous with this and how to resolve?

[Daniel0210]

@JTCAI 

You don't need to return Sky+ equipment (you've originally posted on the Sky+ board). Is it Sky Q equipment you've returned and do you still have that tracking information? (Don't post the details of tracking on here). 

[JTCAI]

Sorry - yes, it's Sky Q equipment. 

And yes, I have the tracking information.

[caesarome]

@JTCAI 

Has Sky told you that your equipment has not been returned, if so and has you have proof we can arrange some help for you via here.

[JTCAI]

Hi, they have not acknowledged the completed return. The only communication I have received from Sky is of their intent to charge me for not returning the equipment. 

[Daniel0210]

@JTCAI 
I’ve escalated your post to Sky and the Messaging Team may get in touch with you later.

Look out for a blue/red speech bubble at the bottom of your forum page. Once that appears you have 48 hours to click on it and join the private chat or it will close automatically. If you fail to respond to each chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky are not instant so you’ll need to regularly check the chat thread.

This link explains the Community Messaging process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to chat.