Returned goods

[Irate1231]

It seems I've been billed for not returning equipment even though I sent it back, I don't have post receipt it was lost

[Daniel0210]

@Irate1231 

We can perhaps get you some help on here but without proof of posting any cancellation of non return fees will be at Skys discretion. Do you want us to try that? 

[Irate1231]

Today I received email billing me £50 for none receipt of equipment, I have returned the goods January 5th, I have no receipt of postage I must have put it in bin while getting a room ready in my house for partners return from hospital for palliative care, can uyou help me

[Daniel0210]

@Irate1231 
I’ve escalated your post to Sky and the Messaging Team should contact you later.

You need to watch out for a post from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Lisa-P1987]

Thanks for escalating this. We’ve sent @Irate1231 an invite to chat.

[Irate1231 · Accepted solution]

Problem solved thanks to the guys that helped out very good service