Return

[Sean1986]

Hi I need to return my sky broadband modem but I need an address to return it to?

[Daniel0210]

@Sean1986 
If you’ve successfully cancelled your subscription Sky should send out returns packaging near the end of the cancellation period, [14 days for Broadband hub] to the address that the subscription was registered at.

You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband

If you haven’t anything suitable contact Sky again and ask if they’ll re-send. Keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.

[HackedOff1958]

I recently moved home and took Sky with me. The engineer brought a mini box with him that I did not require as I already had. Q box so he logged this on his paperwork when installing the items I did require.

Since the installation I am plagued with texts and emails asking me to return the item I don't have!

Each time I call to complain I am told it won't happen again even though customer service confirms I don't have the mini box but it persists. 
How is this possible?

[caesarome]

@HackedOff1958 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Greenfingers001]

Thanks for escalating this. We’ve sent @Sean1986  an invite to chat.

[Addie15]

Update-We are closing this invite due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

[Sean1986]

Hi I never received a return box with an address on it. Could you tell me the address please and il box it up myself. Or could you send me a return box? 

[Daniel0210]

@Sean1986 

You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband

If you haven’t anything suitable contact Sky again and ask if they’ll re-send. Keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.