Posted by a Superuser, not a Sky employee. Find out more
@Viperbite you need to talk to Sky as they think you do have kit they lent to you which needs returning to avoid charges. It coukd be a mistake or you have got rud of the bits either way you need to get it sorted.
========================================================= 65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
Have you recently returned loaned equipment to Sky, and if so have you kept your proof of posting / tracking information / email from Sky confirming the package is with the courier?
The returns are dealt with by Unipart on behalf of Sky and they are apparently taking quite a number of weeks to process them at their warehouse.
With or without proof of posting we can maybe get you some help from Skys Community Messaging Team. If you have the proof it should be fairly straightforward however if you haven’t retained it, any cancellation of non return fees would be at Skys discretion. Let us know in this thread if you have the proof of posting and if you want to engage in a chat with Sky.
Please don’t try to post an image of the Royal Mail tracking or postal receipt as Sky don’t allow them on the forum.
▪️ I AM NOT A SKY EMPLOYEE ▪️ NOTE: I only provide help on the forum boards so Direct Messaging is switched off ▪️ Sky customer since 2001 with: Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
