Return sky max router

[Dumnonia]

I wish to cancel and return the sky max router that came today 6th Jan 2025. After nearly 5 hours of attempting to connect sky mini, it will not work. Also the signal is worse than the box I had. Signal constantly drops. Connected old box back and all works as it should. So max not worth it.

[Mark39]

Welcome to the Community @Dumnonia 

We're a customer Community, I'm afraid and Sky won't know who you are from a forum post. Give them a call.

You can find the number to call, via the 'need more help' link towards the bottom of the page here: https://www.sky.com/help/home

[Dumnonia]

Thanks, sorry I thought I had messaged them direct. Have made contact now through proper channel.