Return package

[KristinaUzunyan]

You sent return package on my last address but I'm move

[caesarome]

@KristinaUzunyan 

Sky will have sent it to the address that was on your account at the time of the cancellation so if you need it being sent to your new address you would need to call them to ask them to update your address and then it can be sent out again to you.

[Mark39]

@KristinaUzunyan ....alternatively you can use your own packaging: https://www.sky.com/help/articles/return-tv-broadband

[Daniel0210]

@KristinaUzunyan 
If you’ve successfully cancelled Sky send out returns packaging (to the address where the account was active) for any loaned equipment they are expecting back.

Posts on here suggest in some cases Sky are not requesting the return of some Sky Q boxes (check with them if you’re unsure).

It's the customers responsibility to return it. You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband

Keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.

[arcadeavenger]

Hi @KristinaUzunyan , as advised the packaging will be sent to the address the Sky service was registered at but you don't have to use Sky packaging - any box will do and you can create a returns label here https://www.sky.com/help/articles/return-tv-broadband. 

It is best to keep hold of the receipt as well for proof of postage in case it goes missing in transit. Thanks, Becca.